Privacy & Data Protection

Lucky Day's Privacy Policy — Our Commitment to Protecting Your Data

Your personal information matters greatly to us. This page explains clearly how Lucky Day collects your data, why it is used, and how it is kept secure.

Updates: January 2026 Version: v2.5 GDPR Compliant Bengali

Your Information Our Commitment to Your Security

Maximum Security
SSL 256-Bit Encryption

All data sent to and received from Lucky Day is protected by bank-grade SSL encryption. No third party can access or read this information.

Your Data Is Never Sold

Lucky Day never sells your personal information to third parties. This is our most fundamental commitment.

Your Control

You can view, correct, or delete your information at any time. Your data belongs to you.

International Standards
GDPR Compliant

Lucky Day follows the General Data Protection Regulation (GDPR), modeled on Europe's most stringent privacy legislation.

Limited Data Use

Lucky Day collects only the information required to deliver its services. No excessive or unnecessary data is gathered.

Retention for a Defined Period

Your information is not retained beyond what is necessary. Once an account is closed, data is deleted within the designated timeframe.

1

Introduction & Scope of This Policy

Welcome to Lucky Day. We understand how sensitive your personal information is. This Privacy Policy clearly sets out what data Lucky Day collects, why it is collected, and how it is kept secure.

This Privacy Policy applies to Lucky Day's website, mobile app, and all related services. By using Lucky Day, you confirm that you have read and agreed to this policy.

In Simple Terms

Lucky Day does not trade in your data. We only retain information that is necessary to provide you with a quality service.

2

What Information We Collect

Lucky Day collects certain specific information in order to provide its services. Full details are outlined below:

Information You Provide Directly

Name & Address
Mobile Number
Email Address
Date of Birth
National ID Card
Payment Information

Automatically Collected Information

IP Address
Browser Type
Device Information
Approximate Location
Gaming Activity
Login History
Why Automatic Data?

IP addresses and device information are collected primarily for security purposes — to prevent fraud, detect multiple accounts, and verify permitted locations.

3

How Your Information Is Used

Lucky Day uses your information only for legitimate and necessary purposes. Each purpose is detailed below:

  • Account Management: To create your profile, verify login, and secure your account.
  • Payment Processing: To process deposits and withdrawals securely.
  • KYC Verification: To comply with international anti-money laundering laws.
  • Customer Support: To assist you in resolving any issues.
  • Promotional Communications: To inform you of bonuses and offers, subject to your consent.
  • Responsible Gaming: To monitor your gaming activity and identify potential problem gambling behaviors.
  • Service Improvement: Analytics used to improve the user experience.
Our Policy

Lucky Day never sells your information to advertising companies or shares it within marketing networks.

4

Data Sharing & Third Parties

Lucky Day may share your information with third parties in limited circumstances — always to protect your interests, never to work against them.

  • Payment Providers: Payment gateways such as bKash and Nagad — solely for the purpose of processing transactions.
  • Regulatory Authority: Curacao Gaming Authority — to ensure full compliance with licensing requirements.
  • Law Enforcement: In compliance with legal obligations arising from valid orders or investigations.
  • Technology Partners: Cloud hosting and security service providers — bound by strict confidentiality agreements.
What We Never Do

Lucky Day never sells or transfers your information to advertising companies, data brokers, or other gaming platforms.

5

Cookies & Tracking Technologies

Lucky Day's website and app use cookies — small files stored in your browser that make using our services more convenient.

How to Disable Cookies

You can disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6

How Your Information Is Kept Secure

Lucky Day upholds the highest industry standards for data protection, ensuring security on both the technical and administrative fronts.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Secure Servers: Data stored in ISO 27001-certified data centers.
  • Two-Factor Verification: OTP verification is mandatory for all sensitive activities.
  • Continuous Monitoring: A dedicated 24/7 security monitoring team is active at all times.
  • Restricted Access: Staff may only access information that is strictly necessary for their role.
  • Regular Security Audits: Annual third-party security assessments.
In the Event of a Security Breach

In the event of a data breach, Lucky Day will notify the relevant authorities and affected users within 72 hours.

7

Your Rights

You have full control over your own information at Lucky Day. You may exercise any of the following rights:

1
Right to Access Your Data

You can request to view any information Lucky Day holds about you.

2
Right to Rectification

You may request corrections to any inaccurate or incomplete information.

3
Right to Erasure

You may request the deletion of your data under certain circumstances.

4
Right to Restrict Processing

You may request that the processing of certain data be temporarily restricted.

5
Right to Data Portability

You can obtain your data in a machine-readable format.

6
Right to Object

You have the right to object to marketing messages or certain uses of your data.

To exercise your rights

To exercise any of your rights, please contact our support team. Lucky Day will respond within 30 days.

8

Protection of Minors' Data

Lucky Day's services are strictly for users aged 18 and above. We never knowingly collect information from minors.

Safety of Minors

If a minor has registered by mistake, please inform us immediately. The account will be closed and all associated data will be deleted.

9

Privacy Policy Updates

Lucky Day may update this Privacy Policy when necessary. For any significant changes, advance notice will be sent to your registered email address.

Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.

Notifications

The last updated date is always shown at the top of this page. Current version: v2.5, January 2026.

10

Contact & Complaints

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact Lucky Day.

  • Live Chat: Available 24 hours a day, 7 days a week — Bengali-speaking support available.
  • Email: [email protected] — you can typically expect a response within 48 hours.
  • Regulatory Complaints: You have the right to file a complaint with the Curacao Gaming Authority.
Learn More

For answers to common questions, visit our FAQ Page View. To learn about the rules Terms & Conditions Read.

Your Information Secure — Play with Peace of Mind, Starting Now

Your privacy is our top priority at Lucky Day. Join today and enjoy gaming in a safe and secure environment.

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